"Super comfortable"
"It fits perfectly and is so comfortable, I barely notice I’m wearing it. The whole experience was quick, easy, and affordable. I’m really happy and would definitely recommend them to others."
Overview
Our refund and returns policy lasts 60 days after your retainer(s) have been delivered. If 60 days have passed since delivery, we can’t offer you a full refund or exchange.
Whether used, damaged, or modified, your retainer(s) will be eligible for a full refund or exchange during the 60 day guarantee period.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Typical refund processing times:
PayPal: Instant
Credit or Debit card: up to 8 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
If you need to exchange your order for a new one, please contact us.
Shipping returns
To return your order, please contact us. All postage costs will be provided for free by us.
Need help?
Contact us for questions related to refunds and returns.